Frequently Asked Questions (FAQ)
1. How do I get early access?
To get early access, simply sign up for our email list. Early access members receive an exclusive link and password to shop one day before the official launch.
2. Do you offer international shipping?
Currently, we only ship within the U.S and Mexico shipping at this time.
3. How long will shipping take?
Shipping times vary depending on your location:
- US: 3-7 business days
- MEXICO: 10-15 business days
Please note that these times may vary during peak periods or due to external factors like weather.
4. How long does it take to process my order?
Once your order is placed, it typically takes 2-5 business days to process and prepare for shipping.
5. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment options.
6. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number to track your package.
7. Can I return or exchange an item?
We want you to love your purchase! If you’re not satisfied, you can return your item within 3 days of receiving it. Please visit our Return & Exchange Policy for more details.
8. How can I contact customer support?
For any questions or issues, feel free to contact us at plughats25@gmail.com or visit our Contact page. Our team is happy to assist you!
9. How do I know if an item is in stock?
All available items on our site are in stock and ready to ship. If an item is out of stock, it will be clearly marked as unavailable.
10. Can I change or cancel my order after placing it?
Once an order is placed, it’s processed quickly to ensure fast shipping. Unfortunately, we can’t make changes or cancel orders after they’ve been confirmed. Contact us at plughats25@gmail.com.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™